Terms & Conditions

PAYMENTS

Payment options include UPI, credit cards, debit cards, net banking, wallets, e-gift cards, and reward points for the items offered on the websit.
– Online payments are quick payment methods, and they are advised to guarantee that your transaction is processed more quickly.
– We won’t be able to accept the Cash on Delivery option.

SHIPPING/DELIVERY POLICY

  • Orders that have been confirmed will be dispatched within 24 to 48 working hours. They will be delivered to you within 5-7 working days of being dispatched.
  • Orders received on Sunday or during holidays are dispatched the following Monday or the next working day. During busy times, such as holiday periods, there can be processing and shipping delays.
  • The estimated delivery time may vary depending on the customer’s geographical location, shipping destination, product availability, and the delivery time and location of the courier partner. Orders under Rs. 499 are subject to Rs. 50 delivery fee.
  • Delivery times are estimated and begin from the date of shipment, not the date of order.
  • If the products have been dispatched, then we would not be able to cancel the order. However, based on the Refund Policy, returns would be considered.
  • If your order contains one or more defective goods, please file a single complaint since the return/replacement will be handled only once.
  • Customers should avoid accepting altered or damaged packages.
  • Domestic customers are responsible for any Duty charged by your state government. We are unable to predict which shipments will be assessed these fees or the amount of the fee that may be charged. In cases of refusal, either the cost of the goods or return service costs will be assessed.

Tracking:

After the order has been shipped you can track your order By Tracking ID

An E-mail & WhatsApp message containing your package tracking information will be sent after shipment. You can also sign in with your details and track the status with your AWB number.

Cancellation of Order by User:

After placing an order, a customer can only cancel the order if the order state is showing as “pending” under Order History. Cancellations have to be made within (maximum) 6 Hours of placing an order. For canceling your order, kindly send cancellation request via a phone call or email us on care@satyamveda.com. If the products have been dispatched, then we would not be able to cancel the order. However, based on the Refund policy, returns would be considered.

General Scenario:

In case we receive a cancellation e-mail and till the time the order has already been “processed” by us, the order cannot be cancelled. Satyamveda.com has the complete right to decide whether an order should be cancelled or not. Also, the customer agrees not to dispute the decision made by Satyamveda.com and accept Satyamveda.com’s decision regarding the cancellation.

In the case of Perishable Goods

In case a customer wants to cancel the order for perishable products, the cost of the products will have to be borne by them.

Cancellation of Order by Satyamveda.com:

Satyamveda.com reserves the right to refuse or cancel any order placed for a product that is listed at an incorrect price or for any other reason. This shall be regardless of whether the order has been confirmed and/or payment has been received. The 100% payment shall be refunded and the User shall be informed of the same.

If a non-delivery or late delivery occurs due to a mistake by the User (i.e. wrong or incomplete name or address or recipient not available or any other related reason) any extra cost spent by Satyamveda.com for re-delivery shall be claimed from the User.

REFUNDS POLICY

Refunds are made within 4 to 5 business days of the order being cancelled by SATYAMVEDA. Prepaid orders paid for with a credit card, debit card, or net banking will have the amount returned to the account from which it was paid. Please keep in mind that Shipping Charges (if applicable) are non-refundable. When a return is not applicable the refunds will be done in the form of True Cash.

Replacement / Return Policy by Satyamveda.com:

In 7 days except the following:

  • Products perishable in nature.
  • Gift Certificates.
  • Items that have been used or opened.
  • An item not returned in the condition it was received.
  • Any item received by us in a damaged condition.
  • Items sourced or delivered outside India

We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:

  • the item may be damaged during transit
  • or there might be a manufacturing defect
  • or that the wrong item is delivered to you

In only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement/return of the item is made within the stipulated time frame as given below. No returns or replacements will be allowed after the order is processed, except for the reasons given above.

Our Return Policy:

  • Our logistics partners will attempt delivery of the items thrice. In case the delivery is not executed during all three attempts, due to the recipient not being available / premises locked etc., the customer will be refunded the order amount after deducting the shipping charges. (The customer will pay shipping charges)
  • In case of cancellation by the customer after shipping/delivery of order the customer shall be charged for shipping.
  • In the case of perishable items or custom-made non-perishable items, neither Satyamveda.com nor our enabling partners will be able to accept any returns or replacement of such items
  • When return is not applicable the refunds will be done in the form of Online Transfer.

Cases of goods unavailability or service problem:

  • If the order is confirmed by us and the order is not able to ship the product on time, Then we give refunds to the customer if the customer demands
  • A 100% refund will be given if the product is not available or the vendor is not able to ship the products
  • For couriered products, If the delivery address is outside the service area, then only a 100% refund will be given

Shipping Returned Merchandise:

In most cases, we book the return pickup with our Courier partners. However, in cases where we do not book the return pickup for you, we recommend shipping returned merchandise via courier or insured parcel post for tracking purposes. Satyamveda.com does not take any responsibility for reimbursement or compensation in the event that any returned packages are lost, stolen, or mishandled. We do not refund shipping or insurance costs

Items Damaged in Shipping:

Products received in a damaged state can be returned, if informed within 24 hours of receipt of the products. Kindly note that we would require an image of the product to approve returns, to ensure that we track the reason for damage – if it is a courier issue or a packaging issue.

Food items once opened, would not be taken back.

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